We get it - you want to look your best. If your subscription piece does not fit or meet your preferences, we will replace it in your next shipment and make sure you are set up to receive surprises that fit you and your style going forward. We encourage you to give or donate your unworn piece to someone who would love Underclub! Write in to our customer service team at firstname.lastname@example.org within 25 days so we can make sure your future shipments are perfect.
Unworn Non-Underwear items (tried on is okay) are returnable within 25 days for store credit. A $7.50 shipping and restocking fee applies.